Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@incontrolclothing.com.
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- In Control Questions
- Order Questions
- Product Questions
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In Control Questions
Our main headquarters are located in Houston, Texas, USA, and Los Angeles, California, USA.
For any inquiries, please email us at contact@incontrolclothing.com. We strive to respond to all messages within 72 hours, Monday through Friday during our business hours, 9:00 AM to 4:00 PM CST
In Control releases new collections regularly. To stay updated on our latest launches and special editions, subscribe to our newsletter or follow us on social media.
Yes, In Control ships products worldwide. Shipping times and costs vary depending on your location. Please check our shipping information page for details about international delivery options.
Our products are shipped from four different fulfillment centers to provide the best possible service. We have two fulfillment centers located in the United States and two overseas. This strategic placement allows us to offer faster and more cost-effective shipping options, both domestically and internationally. Whether you're ordering from within the USA or from another country, we ensure that your order is handled efficiently and arrives at your doorstep as quickly as possible.
Order Questions
We process orders within 4 business days and shipping within the USA takes an additional 4-5 business days. International shipping times vary but generally take 15-20 days.
If you receive a defective or damaged product, please contact us immediately at contact@incontrolclothing.com with a photo of the damage and your order number. We will assist you with a replacement or refund as per our return policy.
You can request changes or cancellations within 24 hours of placing your order by contacting our customer service team. After this period, we cannot guarantee changes as your order may have already been processed.
Pre-order items are made to order and will ship from our facility approximately 9 - 15 business days after purchase. Please note, we will ship items out separately (pre-sale and non-pre-sale).
Product Questions
We offer a wide range of products including clothing, accessories, beauty products, home decor, and pet accessories. Each category is designed to cater to diverse customer needs with an emphasis on style, quality, and functionality.
Yes, our product range includes items suitable for all genders and ages. We aim to provide inclusive options that cater to everyone’s style preferences.
Yes, we create and source the latest fashion trends in plus-size clothing, offering options up to size 5X. We believe in providing stylish and comfortable fashion for everyone, ensuring our collections are inclusive and cater to a wide range of body types.
Each product page on our website features a detailed sizing guide which includes measurements to help you select the best fit for your clothing and footwear.