What countries do you ship to?

We ship Australia, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Sweden, Switzerland, Luxembourg, Austria, Japan, Mexico ,New Zealand, Spain, United Kingdom, And United States

How long will it take for my item to arrive?

Depending on what country you live in. Please visit our shipping page for a detail breakdown of shipping times Here

My package shows delivered but I did not receive it?

If your tracking information shows that your package was delivered but you did not receive it you will need to contact your local post office. Give them the tracking number and inform them of the problem. Unfortunately there isn't anything that we can do on our end. The post office would be the one to contact for more information.

When would I get my preorder item?

Most pre-order items takes 4-8 weeks approx. You can learn more here

Please note: we will wait and ship all items (presale & non presale) items together, unless buyer request split shipments

What form of payment do you accept?

Paypal, After Pay, Amazon Pay, Apple Pay, Google Pay and most major credit cards.

What happens if I moved, or gave a wrong/incomplete address ?

If you did not contact In Control Clothing prior to your order being shipped and the package is returned to us resulting from the buyers mistake, the buyer will get billed for the postage cost to reship the item/items.

What if my item arrived damage?

If your item arrived damaged please contact us immediately sending pictures of the damage. We will replace the item for the exact same color, size, or style only.๏ปฟ๏ปฟ If you are changing the size or color of the damage item it will become an exchange, and the buyer will pay the return postage.๏ปฟ

What is your return policy?

Your return must be post marked within 5 days for a credit card refund. It may take up to 7 Business days before receiving a credit refund. Holidays may delay any bank transfers.

Any time after 5 days will be a credit issued in the form of a In Control Clothing gift card only

All returns must be post marked within 14 days of the delivery date to be accepted. After 14 days items will be refused, and sent back to buyer . Tags must be still attached to the item.

Please include a note (If you do not have the packing slip) with your order number and let us know if you are exchanging or returning the item. If your return brings your total below the free shipping amount, the shipping fees will be deducted from your refund amount prior to issuing your In Control clothing gift card.

Non Refundable Items. SORRY NO RETURNS ON SWIMSUITS, UNDERWEAR, SOCKS, OR ITEMS PURCHASE AT A CONVENTION

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

Where do you ship from?

We have 4 main fulfillment centers 2 are located in the US and the other two are over seas.

Are you looking for affiliates?

Yes, our affiliate program is still open .Check out more Here

Are you looking for models?

Yes if you are local to the Houston area check out more info Here

Does In Control Clothing have a store front location?

Yes, Location address is 3834 Greenbriar dr, 77477 Stafford TX

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